SHIPPING POLICY
Rayco Mercantile is not responsible for lost, stolen, or damaged packages.
DOMESTIC ORDERS: All domestic orders are shipped via USPS with tracking and usually arrive between 2-5 business days. Domestic orders do not include shipping insurance. Please contact the Mercantile to add insurance to your order.
INTERNATIONAL ORDERS: All International orders are shipped via USPS First Class International Mail. Orders usually arrive within 1-3 weeks, however International packages can take longer in some cases, depending on the country. Please note that the USPS does not provide tracking information once a package has left the United States. You will receive tracking information within the USA and once it arrives at its destination, but nothing in between.
LOST & MISSING PACKAGE POLICY
Rayco Mercantile is not required to reimburse you for any cost and we suggest filing a claim through the shipping service responsible for the delivery of your order.
PRIVACY POLICY
Rayco Mercantile is committed to protecting your privacy. We only collect information about you to process your order, we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company.
When you make a purchase from us you will be asked to provide your name, email address, billing address, shipping address, phone number and credit card or debit card number. Details of all your order transactions will be collected and stored.The information we hold about you needs to be accurate and up to date.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
LIABILITY
Rayco Mercantile is not to be held liable for any damages whatsoever, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Any performance specifications are believed to be true, but are not verified. The consumer shall not rely on any data and performance provided by Rayco Mercantile. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use.
CONTACT
Contact us at mercantile@raycodesign.co with any questions or concerns you may have.